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Privacy Policy

General information / introduction

The privacy policy of iMATRIX GmbH, Cheerstrasse 13e, 6014 Lucerne, Switzerland (hereinafter “imatrix.ch”) applies to all users whose personal data is processed by imatrix.ch. This includes customers who have concluded a service agreement with iMATRIX GmbH, their employees, and website visitors. This privacy policy may also apply to other contractual partners on a contractual basis.

iMATRIX GmbH is responsible for the secure and responsible handling of its customers’ personal information. We ensure that data is protected and that the Swiss Federal Act on Data Protection (FADP/DSG) is complied with for data of Swiss customers and the EU General Data Protection Regulation (GDPR) is complied with for data of customers from the EU. Customers have the right to withdraw their consent to this privacy policy at any time with effect for the future.

In accordance with Article 13 of the Swiss Federal Constitution and applicable data protection provisions, individuals are entitled to the protection of their privacy and personal data. The operators of these pages consider the protection of your personal data to be extremely important. We treat your personal data confidentially and in accordance with statutory data protection requirements and this privacy policy.

Together with our hosting providers, we work to protect databases as effectively as possible against unauthorized access, loss, misuse, or manipulation.

Please note that data transmission over the internet may involve security risks, for example when communicating by email or contact form. Complete protection of data against access by third parties is not possible.

By using this website, you agree to the collection, processing, and use of data as described below. In general, visiting this website does not require registration. Data such as pages accessed, file names, date, and time may be stored on the server for statistical purposes without being directly linked to your person. Where personal data is collected on our pages (for example name, address, or email address), this is done, wherever possible, on a voluntary basis. This data will not be disclosed to third parties without your express consent.

1. Contact details

The controller responsible for data processing is:

iMATRIX GmbH
Cheerstrasse 13e
6014 Lucerne
Switzerland

For data protection questions, the data protection officer of iMATRIX GmbH is available.

2. Legal basis

The processing of data by imatrix.ch is subject to the applicable legal provisions in force at the relevant time.

The processing of data of customers from Switzerland is carried out in accordance with Swiss data protection law.

The processing of data of customers from Switzerland is governed exclusively by Swiss law, in particular the Federal Act on Data Protection (FADP/DSG, SR 235.1) and the corresponding ordinance (SR 235.11). The EU General Data Protection Regulation (GDPR) does not apply. However, the GDPR may apply in expressly designated sections of this privacy policy and in special circumstances where it is mandatory for data of Swiss customers.

The processing of personal data of customers from the EU is subject to the provisions of the EU General Data Protection Regulation (GDPR).

In addition to applicable Swiss law, the processing of personal data of customers from the EU is also subject to Regulation (EU) 2016/679. Further provisions for customers from the EU can be found in section 13.

3. Collection of personal data when visiting our website (without login)

When visiting the website outside the protected login area, general technical visit information is automatically collected. This includes the IP address of the device used, which is anonymized by Google so that it cannot be assigned to the customer. Google uses the method “_anonymizeIp()” for this purpose. Information about browser type, internet service provider, and operating system is also collected.

When using imatrix.ch (with login)

During the trial access period and the paid use of imatrix.ch in the login area, all customer data entered or submitted during the registration and usage process is stored. This includes registration, orders, completing online forms, participating in surveys or competitions, and communicating with the provider via social media, blogs, or other interactive media. As a rule, personal data such as name, address, and email address as well as the settings required for the respective service are collected. Further information on data processing and its purposes can be found in the data processing agreement. By providing the data, the customer consents to the processing, use, and disclosure of personal data for the purposes described in this privacy policy.

Data exchange with third parties / processors

The customer may share data with third parties, such as employees or partners, either directly or within imatrix.ch. By granting access rights, the customer agrees that imatrix.ch may make all customer data available to third parties (for example employees or partners) or enable access to it. The customer always retains full control over third-party access rights to their data and may restrict or refuse access at any time. In addition, imatrix.ch offers the possibility for the third party (for example an employee or partner) to open an account as a customer themselves. In this case, the third party or employee or partner manages access rights and may grant, restrict, or refuse them to other third parties. However, imatrix.ch reserves the right to disclose certain data to authorized third parties in justified individual cases.

Consulting services from third-party providers

imatrix.ch offers customers consulting services from third-party providers. To verify customer eligibility and provide the necessary contact information to third-party providers, the following data is disclosed: company name, address (street, postal code, city, address supplements), contracts concluded between imatrix.ch and the customer, telephone numbers, and email addresses. Reference is made to the respective third-party providers’ privacy policies in their current version.

Additional partner functions

When using optional additional partner functions of imatrix.ch or API connections from the customer’s own account to a partner, data is exchanged between imatrix.ch and the relevant partner.

4. Data security

The provider implements technical and organizational security measures in accordance with recognized market standards to protect stored personal data against accidental, unlawful, or unauthorized manipulation, deletion, alteration, access, disclosure, use, or partial or complete loss. The provider’s servers are located in Switzerland. Connections to the servers are made via SSL encryption. The provider regularly backs up customer data to prevent data loss even in extreme cases. The requirements of the FADP and, where applicable, the GDPR are complied with at all times. Security measures are continuously adapted and improved in line with technological developments. The provider assumes no liability for the loss of data or for third-party knowledge or use of such data. The provider cannot guarantee the security of data transmission over the internet. In particular, there is a risk of third-party access when data is transmitted by email. Access is, however, provided via HTTPS. If expressly requested, the customer may choose two-factor authentication at any time.

5. Purposes of data processing / recipients

imatrix.ch uses the data collected to continuously improve products and services, manage access to applications, information, and products, maintain the business relationship with customers, monitor and improve performance, detect, prevent, or investigate unlawful activities, and provide customers with offers, information, or marketing material relating to potentially relevant products or services. For these purposes, the data may also be disclosed to partner companies, service providers, selected third parties, institutions, and/or government authorities entitled by law. If personal data is processed or stored in countries that do not ensure an adequate level of data protection compared with Swiss data protection law, imatrix.ch contractually ensures that processors comply with the relevant provisions of Swiss data protection law and, where applicable, the GDPR for data of EU customers. imatrix.ch commissions data protection-compliant service providers within the EU or Switzerland for certain processes and services, in particular in the areas of IT services, payment processing, printing services, billing, debt collection, consulting, sales, and marketing.

6. Processing of personal data

Personal data means any information relating to an identified or identifiable natural person. A data subject is a person whose personal data is processed. Processing includes any handling of personal data, regardless of the means and procedures used. This includes, in particular, storage, disclosure, collection, deletion, retention, modification, destruction, and use of personal data.

We process personal data in accordance with Swiss data protection law. Where the EU GDPR is applicable, we also process personal data in accordance with Article 6(1) GDPR and the corresponding legal bases.

In general, we process your data for the following purposes:

  • To fulfill and handle obligations laid down in a contract or by law.
  • To inform you about updates or changes to our offers or events, as well as adjustments to our terms and conditions, privacy policies, and requirements concerning how you may advertise on our portals and websites.
  • To verify your access authorization and manage your user account (where applicable).
  • To prevent fraud and misuse.
  • To develop and maintain customer relationships.
  • For marketing purposes of imatrix.ch, including newsletters, telephone outreach, online advertising, SMS, and push notifications, as well as market research, analyses, surveys, and statistical purposes.
  • To tailor offers to your needs and improve them.
  • To analyze user behavior.

Below, we provide detailed information about which data is processed within the scope of our offers, for what purpose it is processed, and which legal basis applies.

6.1 Access to our offers

If you use our offers without providing additional information, general technical visit data is automatically collected and stored in log files. This technical information includes, in particular, the IP address of the device used for access, information about the browser type, internet provider and operating system, which offers on our website were accessed, reference and exit pages, and the duration and time of access.

General demographic data is collected to enable the use of our website, maintain the security and stability of our systems and offers, and analyze the use of our offers and services. Internal statistical evaluations are also carried out without collecting personal data. Users are not identified. If you already have a registered user account or use certain functions as a guest, such as our contact form or inquiry functions, this automatically collected information and personal data may be linked in order to analyze the use of our offers and services, collect general demographic data, and optimize our online offering.

Messages that you send to third parties (for example advertisers) via a corresponding function on our portal may be stored by us, including their content. You may also use free services on our portal. Personal data disclosed when using a free service, such as email address or telephone number, may be used by iMATRIX GmbH, for example, for marketing and analysis purposes.

When you visit our offers and personal data is processed for the purposes described above, this is done on the basis of our legitimate interest in facilitating connection setup and ensuring the security and stability of our systems and offers. It also serves to analyze, statistically evaluate, adapt, and improve the use of our offers and optimize our online offering.

6.2 Creating a user account

First name, last name, email address, and password are treated confidentially and used only for the specified purpose. You may change or delete your personal data at any time by accessing your user account. By registering, you agree to our terms of use and privacy policy.

In addition to the mandatory information required to use a specific offer, you may voluntarily enter and store further personal information. During registration, you must confirm that the information relating to your user account is accurate.

We use your data for the administration and operation of our digital offers and to verify plausibility. The data is used to establish, manage, modify, and perform contracts concluded in connection with your user account, and to ensure correct invoicing if paid services are used. We process your data in accordance with applicable data protection law.

6.3 Offers

We collect statistical data during the use of our offers by registered users. This data is collected to ensure the smooth functioning of our platform and to analyze and optimize our offers and services. This includes, among other things, the use of our digital offers and the functions and advertising perceived by you. Our goal is to further develop, optimize, and improve our offers in order to safeguard our legitimate interest under applicable data protection law.

Statistical data may be visible to other registered users when you use our offer as a registered user. Such data is made available to other registered users only in aggregated or anonymized form.

6.4 Paid offers

To purchase or receive a paid offer, you must provide personal data such as first and last name, full address (postal address, postal code, and city), and possibly additional data (for example delivery address, billing address, payment information, etc.). We require this data under applicable data protection provisions to perform the contract with you. If you choose an online payment option such as credit card, Stripe, TWINT, or PayPal, payment is processed via the respective provider’s online payment system. Personal and payment data are processed directly by the payment system provider. We do not know your payment details and do not store them. The privacy policy of the respective online payment system also applies.

The data we collect from you for the purchase or receipt of a paid offer may be used in your user account for future purchases or contracts in accordance with our internal archiving and privacy policies or legal requirements. We use this data to optimize, improve, and further develop our offer, for marketing purposes, and for statistical purposes. All information regarding your past and current purchases and contracts (such as products, services, number of products and services per purchase, and payment amounts) may be stored for this purpose.

6.5 Contact via chat or contact form

If you contact our customer service, we may process your contact details (such as salutation, first and last name, telephone number, email address, or postal address) and the content of the conversation in order to respond appropriately to your inquiry and process it correctly. This is based on our legitimate interest under applicable data protection law. If you have given your consent, consultations with customer service may be recorded and stored for training and quality assurance purposes.

If you complete a contact form or use a chat on our website, the personal data entered, such as salutation, first and last name, telephone number, email address, or postal address, as well as the content of the inquiry, will be processed by us. This is done for the purpose of providing information and handling your inquiry appropriately, based on our legitimate interest and in accordance with applicable data protection law.

6.6 Competitions and prize draws

We use data you provide voluntarily, such as salutation, first and last name, email address, and postal address, to organize and carry out events and to notify and/or publish winners, either directly or via social networks. Your data may also be passed on to third parties if, for example, the event is carried out or evaluated by a third party or if the event is handled by a third party via our offers.

6.7 User surveys

If you voluntarily participate in a user survey conducted by us, we collect personal data from you, such as salutation, first and last name, contact details, and other information requested as part of the survey. We use the data you provide solely to improve the user experience and further develop our products, which constitutes our legitimate interest under applicable data protection law. Survey results consist exclusively of aggregated and anonymized data.

6.8 Analysis and marketing

By registering, contacting us via a form on our website, or ordering as a guest, we may use your data for personalized advertising, including digital advertising via various channels. You may unsubscribe from our newsletter at any time, and we will only send newsletters regarding similar offers or where you have expressly consented. We do not require separate consent for personalized advertising and content on our own and affiliated websites or for marketing our products, as this is within our legitimate interest.

Before disclosing data to affiliated companies or shareholders, however, we obtain your consent. Using various analysis tools, we may evaluate user data and analyze user behavior. For this purpose, we use historical and future data and may incorporate publicly available data and third-party data to improve our data basis. The results of the analysis may also be used for other companies. We automatically create user profiles in order to enable targeted communication, which we may share with other imatrix.ch entities if you consent.

We use your data for analysis purposes to improve and secure our digital offers. In doing so, we aim to tailor our offers to the needs of our customers, keep them marketable, and ensure the security of our offers. If you register for a user account, you are automatically subscribed to our newsletter, and your email address may be used for similar offers until you unsubscribe. We may engage processors to implement advertising measures technically and process data on our behalf. The data is used only for the purposes described above.

6.9 Fraud prevention and legal disputes

We may process the data collected about you on the basis of our legitimate interest under applicable data protection law in order to protect our business and enforce or assert our claims in the event of fraud or legal disputes. We may also process your data in order to comply with our legal obligations under applicable data protection law.

7. Cookies

Cookies help to make visits to the imatrix.ch website easier, more pleasant, and more meaningful. Cookies are information files that are automatically stored by the web browser on the computer’s hard drive when the customer visits the imatrix.ch website and uses services. Customers can manage their browser’s security settings and thereby block or disable cookies. However, this may mean that certain services of imatrix.ch can no longer be used in full.

Tracking and analytics tools / social media

Various technical systems are used to measure and evaluate the use of the digital offers of imatrix.ch, primarily from third-party providers such as Google Analytics. These measurements may be carried out anonymously or personally. There is a possibility that the data collected may be passed on by imatrix.ch or the third-party providers of such technical systems to third parties in Switzerland or abroad. The best-known and most frequently used analytics tool is Google Analytics, a service provided by Google Inc. The data collected may in principle be transmitted to a Google server in the USA or to another location determined by Google and stored there.

The imatrix.ch website uses Google Analytics, a web analytics service of Google Inc., based in the USA (1600 Amphitheatre Parkway, Mountain View, CA 94043). Google Analytics uses cookies, text files stored on the customer’s computer that enable analysis of website use. The information generated by the cookies about website use (including the IP address, which is anonymized by Google before storage) is transmitted to a Google server in the USA or another location determined by Google and stored there. Google uses this information to evaluate website use, compile reports on website activity for imatrix.ch, and provide further services associated with website and internet use. Google may also transfer this information to third parties if required by law or if such third parties process this data on Google’s behalf. The IP address is never associated by Google with other data.

The imatrix.ch website also uses the “demographic characteristics” feature of Google Analytics. This enables reports containing information about customer age, gender, and interests. This data comes from interest-based advertising by Google and visitor data from third-party providers. It cannot be attributed to a specific individual. Customers can disable this function via the ad settings in their Google account or generally prohibit Google Analytics from collecting their data. Further information can be found in Google’s privacy policy.

If the customer does not want website activities to be recorded by Google Analytics, they can install the browser add-on for deactivating Google Analytics. This prevents activity data from being shared with Google Analytics through the JavaScript executed on websites (ga.js, analytics.js and dc.js). The use of the add-on does not affect analysis by other tools used by the website operator. Data may continue to be sent to the website or other web analytics services.

Finally, imatrix.ch records certain information in server log files via its website, which is automatically transmitted by the customer’s internet browser. This information includes the user agent (browser type and version, operating system used), HTTP header data (referrer URL, IP address of the accessing computer), time of the server request, and login status. These server log files are used only for error analysis in conjunction with other data sources.

Data collection and analysis for advertising purposes

The provider’s website uses the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

This function makes it possible to link the advertising target groups created with Google Analytics Remarketing to the cross-device functions of Google AdWords and Google DoubleClick. This allows interest-based, personalized advertising messages, which are adapted to the customer’s previous usage and browsing behavior on one device (for example smartphone), to also be displayed on another device (for example tablet or PC).

If the customer has given the corresponding consent to Google, Google links the web and app browsing history with the customer’s Google account. This enables the same personalized advertising messages to be displayed on every device on which the customer logs into their Google account.

To support this function, Google Analytics records authenticated IDs of users, which are temporarily linked to imatrix.ch data in order to define and create target groups for cross-device advertising.

Customers can permanently object to cross-device remarketing by disabling personalized advertising in their Google account. The corresponding link is: https://www.google.com/settings/ads/onweb/

Further information can be found in Google’s privacy policy at: https://www.google.com/policies/technologies/ads/

The imatrix.ch website also uses the online advertising program Google AdWords. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Within the scope of Google AdWords, imatrix.ch uses so-called conversion tracking. When the customer clicks on an advertisement placed by Google, a cookie is set for conversion tracking. These small text files are stored by the customer’s internet browser on their computer. These cookies lose their validity after 30 days at the latest and do not serve to identify the customer. If the customer visits our website and the cookie has not yet expired, Google and imatrix.ch can recognize that the customer clicked on the advertisement and was redirected to this page.

imatrix.ch receives from Google only the total number of users who clicked on its advertisement and were redirected to its website, which is tagged with a conversion tracking tag. However, imatrix.ch does not receive information with which customers can be personally identified.

Customers can prevent the storage of cookies by adjusting their browser software settings. However, imatrix.ch points out that in this case not all functions of this website may be fully usable. Customers also have the option to prevent tracking by disabling the Google conversion tracking cookie in the user settings of their internet browser.

Further information can be found in Google’s privacy policy at: https://www.google.de/policies/privacy/

The imatrix.ch website also uses the Facebook visitor action pixel. The provider is Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

The Facebook pixel makes it possible to track the behavior of site visitors after they have been redirected to the imatrix.ch website by clicking on a Facebook advertisement. This makes it possible to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and optimize future advertising measures.

The data collected is anonymous for imatrix.ch. imatrix.ch cannot draw any conclusions about the identity of customers. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible. Facebook may use the data for its own advertising purposes in accordance with Facebook’s data use policy and may enable advertisements to be shown on Facebook pages and outside Facebook. imatrix.ch cannot influence this use of the data.

Customers can permanently object to remarketing by disabling the “Custom Audiences” remarketing function in the ad settings under the following link, provided they are logged into Facebook: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

If the customer does not have a Facebook account, they can disable usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance at: http://www.youronlinechoices.com/de/praferenzmanagement/

Further information can be found in Facebook’s privacy policy at: https://www.facebook.com/about/privacy/.

Integration of third-party offers / social media

Our digital offers are linked in various ways to third-party functions and systems. In particular, we integrate social network plug-ins such as Facebook and Twitter. If you, as a customer, maintain a user account with these third parties, it is possible that they may also measure and evaluate the use of our digital offers. Additional personal data such as your IP address, browser settings, and other parameters may be transmitted to these third parties and stored there. We have no control over which personal data is collected by these third parties and whether they anonymize it. We therefore accept no responsibility or liability for the use of such data by third parties.

Our website also integrates YouTube plug-ins. The provider of these plug-ins is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. Through the YouTube plug-in, a connection to YouTube’s servers is established. YouTube is informed about which pages of our offer you have visited. If you are logged into your YouTube account at the same time, YouTube can assign your browsing behavior directly to your personal profile. To prevent this, please log out of your YouTube user account.

For more information, please refer to YouTube’s privacy policy: https://www.google.de/intl/de/policies/privacy.

Other tools

The imatrix.ch website uses the Google Maps mapping service via an interface. The provider of this service is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If the customer uses Google Maps functions, their IP address is collected by Google and generally transmitted to a Google server in the USA. imatrix.ch has no influence over this data transmission. For detailed information, please refer to Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/. Our website benefits from the integration of the widely used Google Maps service, allowing us to provide customers with a high-quality and user-friendly map function. To make this possible, we have chosen to use the Google Maps API. Google Inc., based in Mountain View, California, is the provider of this comprehensive mapping and navigation service. The company is one of the world’s largest technology companies and is known for innovative online solutions. When customers use Google Maps functions, their IP address is collected by Google. In general, this data is stored and transferred to a Google Inc. server in the United States of America. As imatrix.ch, we have no direct influence over this transfer. As you are aware, data transfers abroad are associated with certain risks, particularly with regard to data protection and data integrity. However, Google has implemented comprehensive security measures to ensure that customers’ personal data is adequately protected.

For more detailed information on Google’s handling of personal data and data transfers to the USA, please refer to Google’s privacy policy at: https://www.google.de/intl/de/policies/privacy/. We recommend that you read this privacy policy carefully to gain a comprehensive understanding of how your data is handled. Data protection and data security are top priorities for us. Accordingly, we have chosen a reliable partner such as Google, which maintains high standards of security and privacy. We are always committed to ensuring our customers can use our website optimally and securely. If you nevertheless have concerns or questions about data protection, please contact us. We will take your concerns seriously and support you with any questions.

8. Profiling / automated decisions

Profiling refers to the automated process of analyzing or predicting certain personal aspects or behavior based on personal data. This allows customers to receive more individualized support and advice and enables offers to be better tailored to their individual needs.

“Automated individual decisions” are decisions taken entirely by automated means, without relevant human involvement, which may have adverse legal or similarly significant effects on the customer. iMATRIX GmbH does not generally carry out automated individual decision-making. If imatrix.ch does make automated individual decisions in specific cases, customers will be informed separately. In such a case, the customer has the option of having the decision reviewed manually by an employee of imatrix.ch.

9. Communication by email and/or newsletter

To subscribe to the newsletter offered by imatrix.ch, imatrix.ch requires the customer’s email address and further information enabling verification that the provided email address is correct and that the customer has consented to receive the newsletter (double opt-in procedure). Through the newsletter, the customer receives regular recommendations and offers that may be of interest. For this purpose, personal data concerning customer usage behavior on the website, within iMATRIX GmbH, and in relation to the newsletter (for example opening the newsletter and clicking on web URL links) is collected and processed. imatrix.ch analyzes this data for statistical purposes in order to better tailor newsletter content to customer interests.

The processing of the personal data entered by the customer when subscribing to the newsletter is based on the customer’s consent, which may be revoked at any time for the future. Revocation can be made using the “unsubscribe” link in the newsletter. The personal data collected is used for designing content and sending the newsletter. imatrix.ch stores the personal data provided by the customer for newsletter registration until the customer unsubscribes from the newsletter.

10. Retention period for personal data

imatrix.ch stores and processes the personal data collected from customers for as long as the customer uses the service. It should be noted that the contractual relationship between iMATRIX GmbH and the customer is generally long-term in nature. After termination of the contractual relationship, imatrix.ch is generally not obliged to retain the customer’s data. Data that is no longer required is therefore regularly deleted. However, certain data may continue to be retained due to legal requirements or for internal purposes.

11. Links to external websites

The imatrix.ch website contains links to third-party websites that are not under the control or responsibility of imatrix.ch. iMATRIX GmbH accepts no responsibility for the content and privacy practices of such websites.

12. Information, rectification, deletion, restriction, consent

In accordance with the GDPR and the corresponding provisions of Swiss data protection law, the following rights apply where the statutory requirements are met:

  • The right to deletion of data (based on Art. 17 GDPR).
  • The right to rectification of inaccurate data (based on Art. 5 para. 2 FADP/DSG or Art. 16 GDPR).
  • The right to information about personal data (based on Art. 8 FADP/DSG or Art. 15 GDPR).
  • The right to object to the processing of data (based on Art. 21 GDPR).
  • The right to restriction of processing (based on Art. 18 GDPR).
  • The right to data portability (based on Art. 20 GDPR).

Please note that these rights may be subject to limitations and may be supplemented by national data protection law or other statutory provisions.

Where the customer is asked for consent in connection with the services of imatrix.ch, the customer may grant such consent by activating the corresponding checkbox. iMATRIX GmbH is entitled to collect, process, use, and disclose the customer’s personal data in accordance with that consent. The customer may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. The withdrawal may be sent in writing to the address listed in the legal notice of imatrix.ch. Please note, however, that withdrawing consent may result in restrictions on access to certain services and functions.

13. Additional provisions for customers from the EU

These provisions apply exclusively to customers from the EU and do not apply to customers from Switzerland.

Legal bases of processing

Processing for the purposes stated above is carried out on the basis of the GDPR for the performance of a contract. The subject matter of the contract includes the services described above. Data processing to protect the legitimate interests of imatrix.ch is also carried out in accordance with the methods described above for product and service improvement, performance monitoring and optimization, and the detection, prevention, or clarification of unlawful activities. Data processing to fulfill legal obligations under the GDPR includes, in particular, the processing of master data. If the customer believes that the purposes mentioned are not covered by the stated legal bases, the customer may request that personal data no longer be processed for specific purposes (opt-out). Such an opt-out does not affect the further use of imatrix.ch services unless such use necessarily requires the relevant data processing. The customer may submit an opt-out in writing to the imatrix.ch address stated in this document.

14. Security measures

14.1. iMATRIX GmbH provides security measures to prevent the loss, misuse, or unauthorized alteration of information and personal data.

14.2. The customer is aware that transmissions over the internet are not secure. Once iMATRIX GmbH has received the transmitted information, it protects it appropriately within its systems.

15. Changes to the privacy policy

iMATRIX GmbH reserves the right to amend this privacy policy at any time within the scope of the statutory provisions.

16. Disclaimer

The content available on this website is for information purposes only and does not constitute legal advice in particular. Any liability for possible damages arising from the use of the website or the information available on it is excluded. In particular, we accept no liability for the timeliness, completeness, and accuracy of the content.

Right to lodge a complaint with a supervisory authority

If the customer believes that their personal data is being processed in accordance with the GDPR, they have the right under Article 77 GDPR to lodge a complaint with a competent supervisory authority. iMATRIX GmbH is available to the customer to address questions and concerns before such a complaint is submitted. The customer may contact iMATRIX GmbH in writing or by email.

Last updated: 19 August 2023